Effective Date: 07 September 2025
Welcome to Joumel Foods(“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website https://joumelfoods.com/ and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. General Information
-
Our business is based in 3 Bakewell Dr, Ellenbrook WA, Australia.
-
These Terms apply to all users of our website, including browsers, customers, and contributors of content.
-
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website.
2. Eligibility
-
You must be at least 18 years old to make purchases.
-
By using our site, you represent that all information you provide is accurate and complete.
3. Products and Orders
-
All product descriptions, prices, and availability are subject to change without notice.
-
We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.
-
Prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
4. Payment
-
We accept payment via PayPal, Credit and debit cards.
-
By providing your payment information, you confirm you are authorized to use the chosen method.
5. Shipping and Delivery
-
We ship within Australia and to [international destinations if applicable].
-
Delivery times are estimates only; we are not responsible for delays outside our control.
-
Risk of loss and title pass to you upon delivery of the products.
6. Returns, Refunds, and Consumer Guarantees
-
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
-
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
-
If the product is faulty, damaged, or not as described, please contact us at +61423505296
-
Change-of-mind returns are accepted only at our discretion and may be subject to restocking fees.
7. Limitation of Liability
-
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
-
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
8. Intellectual Property
-
All content on our website, including text, images, graphics, and logos, is owned by or licensed to us.
-
You may not reproduce, distribute, or use any content without our written permission.
9. Privacy
-
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Governing Law
-
These Terms are governed by the laws of Australia, and any disputes will be resolved under the jurisdiction of the courts of Ellenbrook WA.
11. Contact Us
For any questions about these Terms, please contact us at:
Joumel Shop
Email: info@joumelfoods.com
Phone: +61423505296
Address: 3 Bakewell Dr, Ellenbrook WA
